P: ISSN No. 2394-0344 RNI No.  UPBIL/2016/67980 VOL.- IX , ISSUE- XI February  - 2025
E: ISSN No. 2455-0817 Remarking An Analisation

Digital Change and Women Empowerment: An Analysis of Self Help Groups in Rudrapur City (Uttrakhand)

Paper Id :  19487   Submission Date :  2024-12-26   Acceptance Date :  2025-01-16   Publication Date :  2025-02-02
This is an open-access research paper/article distributed under the terms of the Creative Commons Attribution 4.0 International, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
DOI:10.5281/zenodo.14875293
For verification of this paper, please visit on http://www.socialresearchfoundation.com/remarking.php#8
Sonu Puri
Assistant Professor
Department Of Sociology
Govt. Girls P.G. College
Rampur,U.P., India
Abstract

The emergence of digitalization has had a substantial impact on a number of industries, including women’s Self Help Groups. SHGs are community based organizations that have been established in India cities and villages to facilitate mutual support in addressing specific difficulties faced by impoverished women. Throughout the course of 25 years, the SHG movement has expanded significantly, with 85 lakh units now active nationwide. SHGs have been essential in helping rural women advance their socio-economic development and financial inclusion. The effectiveness and reach of SHG microfinance services could be greatly increased by incorporating digital technologies into their offerings. Overall, SHGs empower women and promote inclusive and sustainable socio-economic progress in India. Digital change plays a significant role in this process. SHGs have raised the socio-economic standing of their members by utilizing digital technologies and platforms. This study utilizes a blend of observation, qualitative interviews and focus group discussions to capture the measurable results and nuanced experiences of SHG members.

This research seeks to assess how digital change is affecting Self-Help Groups (SHGs) in Rudrapur city by examining the adoption of digital tools and their success in empowering women both economically and socially. According to research, digitalization has raised financial literacy, facilitated openness and efficiency in financial transactions and improved access to financial services. Women have become more economically independent by using digital tools to start their own business and improve their money management. In general, digital change is a strong driver of women’s empowerment through self-help groups (SHGs), which promotes equitable and long-term socio economic development in India.

Keywords Women Empowerment, Financial Inclusion, Digital Literacy, Entrepreneurship, Micro-Credit.
Introduction

“The empowerment of women is the key to unlocking the potential of a nation”…….                                Michelle Obama

In order to achieve gender equality and sustainable development, women's empowerment is essential. Self-Help Groups (SHGs), especially in rural and semi-urban regions, have emerged as a key tool for women's empowerment in India and many other nations. Since their initial concentration on microcredit, SHGs have broadened their purview to encompass livelihoods, education, health, and social networking. Due to the broad availability of mobile technology and the internet, the digital revolution has opened up new avenues for women's empowerment. Over the past ten years, advancements in digital technology have reduced the significance of economic, geographic, social, and political obstacles, as well as minimized the expenses associated with transactions. This is resulting in increased transparency in productivity, governance, and citizen empowerment. Does it offer equal opportunities for both men and women to make the most of digital resources, or does the gender gap show up in digital diversity. Today, the digital revolution offers fresh opportunities for women to achieve economic empowerment and can play a role in increasing gender equality. The Internet, digital platforms, mobile phones, e-commerce, and digital financial services provide incredible prospects for everyone and can assist in narrowing the gap by empowering women to earn extra income, expand their job prospects, and obtain knowledge and information. Different research and studies suggest that there are still structural inequalities in society that hinder gender equality. Challenges such as barriers to entry, cost, limited education, and ingrained biases and societal norms restrict women from fully taking advantage of the possibilities provided by digital changes. Gender stereotypes and the metaphorical glass ceiling place women on the unfavorable side of digital diversity. Harnessing the vast capabilities of digital technology and achieving real transformative empowerment that challenges conventional gender norms will necessitate a united effort from all parties involved in addressing the gendered aspects of ICTs and the gendered socio-cultural and economic landscape. In the current digital era, e-marketing is acknowledged as a more crucial platform for businesses and self-help groups also frequently use it. Through social media, people may actively interact with one another through virtual groups and networks, erasing traditional borders and enabling global reach. Self-help organizations can use it to effectively and economically market themselves to a big and potentially worldwide consumer base. This gave the Self-Help Groups a chance to market their products, raise product awareness and cultivate devoted relationships with their customers around the world. In India, SHG programs intentionally target women because of their marginalized situation in comparison to men and because women's SHGs have proven to be successful and sustainable. India’s digital initiatives have helped women make informed financial decisions by increasing financial literacy and access to credit through mobile apps. This digital Platform connects self-help groups with marketplaces and learning resources, providing participants with better income opportunities.

Self-Help Groups (SHGs) are widely recognized as an essential avenue for financial empowerment, social and economic progress for women in rural areas, giving them the opportunity to secure loans, save money, and collaborate for common causes. Self-Help Groups are neighbourhood-based groups that support women's self-management by encouraging credit, savings, and entrepreneurship. The integration of digital technologies into these groups is increasing their capacity, improving their productivity, and expanding their influence. The incorporation of digital tools like mobile banking and digital wallets, along with online microfinance platforms, is making it easier to access financial services, enhancing financial literacy, and promoting transparency and efficiency in financial transactions. As a result, women in Self-Help Groups are more capable of handling their finances, starting their own businesses, and gaining increased economic autonomy. Nevertheless, there are difficulties accompanying this move to digital platforms. Many rural women continue to face a major obstacle due to the digital divide, as they do not have access to dependable internet services and digital devices. Moreover, different levels of digital literacy within SHG members present an additional hurdle, requiring ongoing training and assistance. Large cyber security risks emphasize the importance of strong measures to safeguard users from online fraud. In spite of these challenges, the outlook for digitalization in empowering rural women looks optimistic. Self-improvement is an intriguing but frustrating aspect of development. The journey is fluid and transcends the boundaries of any one developmental domain. The benefits of self-improvement are numerous and varied. It is a fundamental component of modern strategies for meeting fundamental needs and promoting individual empowerment. The complete potential of digital microfinance can be achieved through fixing infrastructure deficiencies, offering continuous education, and enforcing robust cyber security measures.

Objective of study

The objective of this study is to evaluate the influence of digital change on the empowerment of women through Self-Help Groups (SHGs) in Rudrapur city.

Review of Literature

Kuhn, Lisa, and Susy Cheston (2002) examined the efficacy of several microfinance initiatives in empowering women. The study concludes that although microfinance can improve women's economic standing, more steps are required to maximize empowerment, such as access to technology and digital literacy. Yunus, Muhammad (2003) has been talked about in detail the Grameen Bank model and its achievements in giving microloans to the underprivileged, especially women, in this ground breaking book. He emphasizes how microfinance may change lives and makes glimpses of how technology will play a part in extending the reach and influence of microfinance in the future. Swati Gupta (2018) examined the impact of digital financial services on Indian rural women's economic empowerment. Although the study addresses obstacles like digital literacy and infrastructure, it also shows that digital tools may greatly improve women's financial inclusion and economic potential. Consultative Group to Assist the Poor, or CGAP (2015) highlighted the advantages and difficulties of digital financial services in this CGAP paper, which offers a thorough examination of digital financial inclusion. It makes policy proposals to increase the effect and reach of digital financial instruments, especially for underserved populations like rural women. Digital technologies give women access to legal and health services as well as platforms for advocacy and social activity (Chakraborty & Kumar, 2018).

A number of studies show that self-help group initiatives, which frequently take the shape of savings accounts and credit or microcredit schemes, have been successful in improving the lives of low-income women by paving the way for higher incomes and more self-esteem. SHGs have proliferated throughout the state, proving this. It is clear from the discussion above that although many studies on women empowerment through Self Help Groups have been carried out in India, with a variety of goals; more research is still needed to fully understand the issues surrounding, particularly digital change and women empowerment through Self Help Groups. An empirical investigation in this field is therefore urgently needed.

Main Text

Empowerment 

Several countries have made women's empowerment a top priority on their developmental agendas, and underprivileged women's cooperation is crucial to its success.  Self-help groups, or SHGs, have been an important instrument in this effort, using a participatory method to effectively empower women.

In its simplest form, empowerment is an expression of the redistribution of power that challenges patriarchal ideology and male dominance. It is the process of enabling women to access and control material and informational resources.

The Dictionary of Social Work (Barker, 1991) defines empowerment as “the process of helping groups or communities gain political influence or equivalent legal authority.”

According to Bandura (1986), “empowerment is the process by which people gain a sense of efficacy, defined as the extent to which individuals perceive that they have control over their circumstances.”

Pillai, J. K. (1995), “Women empowerment is an active, multidimensional process which enables women to realize their full identity and powers in all spheres of life. Power is neither a commodity to be transacted nor can it be given away as alms. Power has to be acquired, and once acquired it needs to be exercised, sustained and preserved.”

Kabir, N. (2001), “empowerment is defined as the process by which women gain control and responsibility for their lives by expanding their range of choices. It is therefore the process by which they gain the ability to make strategic life choices in situations where this ability was previously denied. The core elements of empowerment have been identified as agency (the ability to define and act on one’s own goals), awareness of gendered power structures, self-esteem, and self-confidence.”

Origin of The Self-Help Group Movement

The concept of Self-Help Groups follows the principle of “by women, for women, and by women.” Self-Help Groups originated from the Grameen Bank in Bangladesh, which was founded by an economist professor. Mohammed Yunus of Chittagong University in 1975 Created solely for the poor. Grameen Bank in Bangladesh provided loans without requiring borrowers to offer collateral or engage in formal employment. In India, the National Bank for Agricultural and Rural Development (NABARD) launched Self-Help Groups (SHGs) in 1986-87, but significant progress occurred post-1991-92 when SHGs were linked with banks.

Self-Help Group Concept 

Self-Help Groups are unofficial gatherings of 15–20 low-income women from the same neighbourhood. Each organization selects its members and chooses its own name. All members attend the regular meetings when member savings are gathered and loans are distributed among group members according to the individual's need and the loan's intended use. Self-Help Groups can use the loans to purchase livestock, open a shop, or engage in other small-scale microbusiness ventures. The members of the group decide on the payback schedule or instalments. The group members keep a cashbook, general ledger, ledgers for each member, minute’s book, etc.  Every group has a bank account that is operated, and its surplus savings are deposited there.

In order to improve and elevate the impoverished, each organization functions as a financial institution that is owned and run by them. Members' savings, including the common fund, interest on loans, and loan repayment are internal sources of funding for Self-Help Groups. External sources include loans from grants and subsidies from the government and non-governmental organizations. To lend to the members in need, each organization gathers savings from all of its members. Additionally, it allows members to pay membership and administrative costs. The emergence of microfinance in India has also led to the formation of credit and Self-Help Groups. The SHG movement has therefore expanded to offer microfinance to the rural populations of India.

Pattern of Self-Help Group Operations

  1. For production purposes, as well as for subsistence and consumption needs, Self Help Groups receive deposits from their members and distribute them to those in need.
  2. Self Help Groups also borrow money from banks to cover their members' expenses.
  3. A non-governmental organization assists the self-help group in marketing the produce and processing raw materials.
  4. The National Agricultural Bank for Rural Development refinanced the entire loan amount given to the Self Help Groups to the financing bank.

SHG Development: Transitioning From Conventional To Digital

Conventional Self-Help Groups

Mutual aid, local entrepreneurship, and group savings have been the main tenets of traditional SHG operations. With little access to outside funding and technology, these organizations frequently have an unstructured structure.
Geographical and infrastructure constraints restrict its impact, even when it is substantial in local situations.

The Digital Transformation's Inception

New platforms and tools brought about by the digital age have the potential to revolutionize SHG operations. Social media platforms, online marketplaces, digital record-keeping, and mobile banking give SHGs previously unheard-of access to information, financial services, and market prospects. This change involves reconsidering the entire structure that SHGs operate inside, not just implementing new technologies.

The Importance Of Women Empowerment

Women’s empowerment is a critical component of sustainable development. Empowering women means enabling them to fully participate in economic life across all sectors and at all levels of economic activity. This includes increasing their access to economic resources and opportunities, such as jobs, financial services, real estate, and other productive assets. Empowered women make significant contributions to the health and productivity of their families and communities, improving the prospects of future generations. Despite significant progress in India, women still face numerous challenges, including limited access to education, health care, and economic opportunities. Rural women in particular are often excluded from the formal financial system. Self-Help Groups have become a powerful tool to bridge this gap by providing a mechanism for financial inclusion and economic empowerment.

Digitalization and Micro-Credit

Digitalization refers to the adoption of digital technologies to transform business models and provide new opportunities for revenue generation and value creation. It involves the process of transitioning to a digital business.

Digitalization involves incorporating digital technologies into daily activities, leading to substantial changes in how information and services are accessed. In the context of microcredit, digitalization can improve the efficiency, accessibility, and scalability of financial services. This includes using mobile banking, digital wallets, online lending platforms, and other digital tools to provide financial services to the unbanked and under banked population. Digital finance has the potential to transform the microcredit sector by reducing transaction costs, increasing transparency, and improving service delivery. Digital platforms facilitate better decision-making by offering crucial information on prices, industry trends, and best practices. For Self-Help Groups, digitization can mean better record keeping, easier access to credit, and increased financial literacy among members. These changes can significantly empower women by giving them the tools they need to manage their finances, start and grow businesses, and achieve economic independence. The use of digital technologies in SHGs is a relatively new field of study. Numerous studies have looked at how mobile phones and online financial services can help women become more economically and socially empowered. Aker and Mbiti (2010), for example, contend that mobile phones make it easier to obtain financial and informational services, especially in rural areas. Digital platforms can also help women reach their full potential as entrepreneurs by giving them access to marketplaces, lowering transaction costs, and allowing them to sell goods online, according to Jain (2019).

Area of The Study

According to Udham Singh Nagar (Uttrakhand) state's official census from 2011 and the district's population figures from 2024, Hindus make up the majority. According to the 2011 census, Udham Singh Nagar district has a total population of 1,648,902. The majority of people in Udham Singh Nagar—66.98%—are Hindu. There are 154,554 people living in the Rudrapur UA/Metropolitan region overall. This population is composed of 81,340 men and 73,214 women.

Methodology

The current research is grounded in both primary and secondary sources of information. The observation, interview schedule served as the primary means of gathering data from the respondents. SHG leaders, facilitators and members participated in focus groups and in-depth interviews. These qualitative techniques offered more profound understandings of individual experiences and viewpoints. Primary sources of secondary data included books, journals, and newspapers. In order to contextualise the findings and give a thorough background on the digital revolution and its influence on women’s empowerment, reports from government agencies, non- governmental organizations (NGOs) and academic research were reviewed. The study has been attempted to be clarified by both descriptive and inferential analysis. In view of the aforementioned, the present study was carried out to find out the digital change and women empowerment through self-help group specifically in Rudrapur city, district Udham Singh Nagar. Udham singh Nagar district has total Self-Help Groups 7837 in which Rudrapur city has total Self-Help Groups 884.

Sampling
Given the time constraints and respondent characteristics, a sampling strategy is used for the investigation. A sample of 100 SHG members in the study area was selected using a purposive sampling technique for a more thorough analysis.
Analysis

The goal of the current investigation was to learn more about impact of digital change on women empowerment through Self-Help Groups in urban areas. The total of 100 respondents made up the sample. In order to do this, the following outcomes were obtained from the data after it was examined using the proper statistical method:

Table-1: Impact of Digital Change and Women Empowerment through Self-Help Groups

S. No.

Impact of digital change

No. of respondents

Percentage

1.

Enhanced financial services accessibility

 

19

19%

2.

Digital payment methods lessen reliance on middlemen

17

17%

3.

Enhancement of abilities (online training program)

06

06%

4.

Increased effectiveness and transparency

                       12                    

12%

5.

Increased financial inclusion and literacy

09

09%

6.

Greater co-operation and social networking

10

10%

7.

Self-determination through entrepreneurship

11

11%

8.

Increased ability to access markets 

 

05

05%

9.

Decreased levels of corruption

04

04%

10.

Establishment of new job opportunities

07

07%

 

Total

100

100%

The table above illustrates that 19 respondents (19%) out of 100 enhanced financial services accessibility because to digitalization. They now find it simpler to perform financial transactions without having to travel to banks, which are frequently located far from their communities. In addition to reducing travel expenses and time this has boosted the frequency of their bank transactions.17 respondents (17%) out of 100 improved their small businesses by providing simple access to resources, offering advice and information, digital payment methods lessen reliance on middlemen and doing away with the necessity for a real market. 06 respondents (06%) out of 100 enhanced their abilities. Online training programs help respondents operate their enterprises more effectively by improving their digital literacy and entrepreneurship abilities. 12 respondents (12%) out of 100 increased effectiveness and transparency in their business. Digital technology has improved the security and efficiency of financial transactions. The time and expense associated with financial transactions have decreased as a result. 09 respondents (09%) out of 100 increased financial inclusion and literacy. NGOs and government organizations have provided training programs that have given respondents the skills they need to use digital platforms and smartphones. 10 respondents (10%) out of 100 have been increased greater co-operation and social networking. Online forums and social media improved community relationships, encouraged co-operation and support among the respondents. 11 respondents (11%) out of 100 enhanced self-determination through entrepreneurship. SHG acquired microloans have been utilized to fiancé small-scale industries, livestock, and agriculture. Digital financial management has improved profitability and streamlined operations, giving respondents more financial independence. 05 respondents (05%) out of 100 increased ability to access markets. Better decision-making is made possible by digital platforms, which offer vital information on prices, market trends and best practices. 04 respondents (04%) out of 100 have contributed to a decrease in corruption because digital technologies make financial transactions more transparent. 07 respondents (07%) out of 100 established new job opportunities. Members were empowered by SHG-led employment opportunities, which gave them financial autonomy and decision-making ability beside this, offering assistance and resources for small business start-up and operation. The financial services industry now has more job opportunities because to digital technologies. Economic development of the respondents has benefited from this.  

Therefore, the largest segments of the respondents (19%) enhanced financial services accessibility. They said that they can now conduct financial transactions more easily thanks to mobile banking, digital wallets and online credit facilities. In addition to saving time and money on travel, this has made their financial transactions more frequent.

Prospects For The Future And Their Policy Implications           

Governments, non-governmental organizations, IT companies, and financial institutions must all work together to successfully digitally transform SHGs:

  1. Improving digital infrastructure through investments in reasonably priced mobile devices and internet connectivity in rural areas should be the main emphasis of policy.
  2. Encouraging digital literacy by putting in place extensive programs aimed at women in Self-Help Groups.
  3. Fostering the creation of tailored digital solutions that address the unique requirements of Self-Help Groups.
  4. Ensuring that digital transformation initiatives are inclusive, taking into account the demands of underrepresented groups within Self-Help Groups, and exposing them to more flexible competitors.
Conclusion

The establishment of Self-Help Groups (SHGs) has enhanced the livelihoods of women from socially and economically disadvantaged backgrounds. Additionally, SHGs have contributed to their financial autonomy and stability. The advancement of women’s empowerment can be achieved through the growth of SHGs. SHGs have been recognized as a means to meet the financial requirements of women. The digitization of microfinance via Self Help Groups (SHGs) in Rudrapur city has demonstrated considerable potential for advancing women's empowerment. This research emphasizes the beneficial effects of incorporating digital technologies into the microfinance landscape, such as improved accessibility to financial services, increased financial literacy, and greater efficiency and transparency in financial dealings. Women have utilized these digital solutions to enhance their financial management, engage in entrepreneurial activities, and attain higher economic independence. Ultimately, the digital transformation of Self-Help Groups (SHGs) in Rudrapur serves as a significant driving force for empowering women. It promotes enhanced financial inclusion, active economic involvement, and social progress. Ongoing initiatives to incorporate and enhance digital technologies within SHGs will not only uplift individual women but also further the overarching objectives of sustainable development and gender equality in rural India. Besides this there are obstacles along the way. One major obstacle is the digital divide, which is characterized by rural areas’ restricted access to dependable internet and electronic devices. Furthermore, SHG members’ levels of digital literacy differ greatly, making continual training and assistance necessary to guarantee efficient use of digital tools. In order to foster trust and protect financial transactions, cyber security issues must also be addressed more and more. The potential for digitalization to empower rural women remains bright despite these obstacles. The full potential of digital microfinance can be achieved by filling in infrastructure gaps, offering on going education and putting strong cyber security measures in place. To establish an environment that facilitates digital financial inclusion, policymakers, non-governmental organizations and financial institutions must work together increasingly. Digital platforms further give women a forum to advocate for change and participate in conversations about social issues. Raising awareness of sexual harassment, gender-based violence, and other types of discrimination can now be accomplished effectively using social media. Connecting with like-minded people and groups can help women raise their voices and influence legislation. Women are empowered by SHGs to overcome obstacles, exercise their rights, and contribute to inclusive and sustainable development by giving them access to resources, skills, and support networks. To overcome the remaining obstacles, stakeholders must remain committed and implement all-encompassing plans that put women's empowerment at the forefront of all aspects of life. In conclusion, digital change is a potent driver of women’s empowerment in Rudrapur SHGs. It promotes social change, increased economic engagement and financial inclusion.

Suggestions for the future Study Women’s empowerment has been transformed by the incorporation of digital tools into self-help groups. Although there are many ways that digital technology can enhance social support, education and financial inclusion, issues with infrastructure, gender prejudice and digital literacy must be resolved. To get past these obstacles and make sure that digital tool can be used to support women’s long term empowerment in marginalised and especially in rural communities. To gain a better understanding of the opportunities and problems faced by women, future research should be multidisciplinary approaches that integrate gender studies, digital technology, economics and social sciences. Digital tools have enormous potential to improve women’s empowerment, especially in rural regions and to revolutionise self-help groups. So the future studies should concentrate on examining the long-term impacts of digital interventions, creative rural solutions and legislative frameworks that support digital fairness. It could be said that the most marginalized and disadvantaged groups benefit from digital transformation by cultivating a digital ecosystem that encourages women’s empowerment through self-help groups in rural areas.
References
  1. Albert, Bandura - 1986: “Social Foundation of Thought”, Eaglewood Eliffs, NJ, Prentice-Hall.
  2. Aker, J. C., & Mbiti, I. M. - 2010: “Mobile phones and economic development in Africa”, Journal of Economic Perspectives, 24(3), 207-232.
  3. Brynjolfsson, E., & McAfee, A. - 2014: “The Second Machine Age: Work, Progress and Prosperity in a Time of Brilliant Technologies”, W.W. Norton & Company.
  4. Barker - 1991: “the dictionary of social work”, Blackwell.
  5. Chakraborty, S., & Kumar, R. - 2018: “Digital platforms for empowering rural women in India: A study of Self-Help Groups”, Journal of Rural Development, 37(3), 251-273.
  6. Cheston, S. Kuhn, L. -  2002: “Empowering Women through Microfinance”, UNIFEM.
  7. Gupta, S. - 2018: “Digital Financial Services and Rural Women’s Economic Empowerment in India”, J. Rural Stud., 60: 45-54.
  8. Jain, P. - 2019: “Empowering women through digital entrepreneurship in India”, Asia Pacific Journal of Innovation and Entrepreneurship, 13(4), 112-125.
  9. Kumar, V., & Rani, S. - 2022: “Empowerment through Digitalization: A Case Study of Women Self-Help Groups in India”, Journal of Social Issues, 78 (2), pp: 234-250.
  10. Kabir, N. - 2001: “Resources, Agency, and Achievements: Reflections on the Measurement of Women’s Empowerment in Discussing Women, Empowerment Theory and Practice”, SIDA Studies, No. 03.
  11. Mehta, P. - 2023: “Connecting Women to Markets: The Role of Digital Platforms”, Journal of Economic Empowerment, 12 (4), pp: 301-315.
  12. Pillail, Thalavi, N. and Nadarajan, S. - 2010: “Impact of Microfinance: An Empirical Study on the Attitude of SHG Leaders in Kanyakumari District Tamil Nadu”, International Journal of Enterprise and Innovation Management Studies, Vol.I, No.3, July-Dec.
  13. Pillai, J.K. - 1995: “Women and Empowerment”, Gyan Publishing House, New Delhi, pp: 23-24
  14. Sugun, B. - 2006: “Empowerment of Rural Women through Self Help Groups”, Discover Publishing House.
  15. Srivastava, A. K., & Mondal, S. R. - 2020: “Role of Self Help Groups in Women Empowerment”, Journal of Critical Reviews, 7 (9), 3279, https://www.jcreview.com
  16. Yunus, M. - 2003: “Banker to the poor: Micro-Lending and Battle against World Poverty”, Public Affairs.
  17. NABARD (2018) “Self-Help Groups: A Handbook for Financial Inclusion”, National Bank for Agriculture and Rural Development.
  18. CGAP (Consultative Group to Assist the Poor), “Digital Financial Inclusion: Implications for Customers, Regulators Supervisors and Standard Setting Bodies”, CGAP; 2015.
  19. World Bank (2020), ‘’The Role of Digital Technology in Economic Development”, Washington, D.C.: World Bank Publications.
  20. www.google.com